Warranty & Repair

Effective Date: Oct-01-2024

1. Warranty Coverage

At Vullow, we stand behind the quality of our products. Our warranty provides you with certain rights and protections.

• Duration: 3 years from the date of purchase.
• Coverage: Our warranty covers defects in materials and workmanship under normal use. This includes repair or replacement of defective parts at no charge for any item bought directly from us. 
• Third party supplies: Any warranty relating to product bought with our third party supplies will be provided by the individual supplier.

2. Exclusions

Our warranty does not cover:

• Normal Wear and Tear: Items that have naturally worn out over time.
• Accidental Damage: Damage caused by misuse, accidents, or unauthorized repairs.
• Improper Use: Damage resulting from improper handling, installation, or maintenance.
• Cosmetic Damage: Scratches, dents, or other damage that does not affect the functionality of the product.
• Third-Party Modifications: Products that have been modified or repaired by parties other than Vullow or our authorized partners.

3. Warranty Claims

To make a warranty claim, please follow these steps:

1. Contact Us: Reach out to our customer service team at [contact@vullow.com] or [Insert Phone Number] to explain the issue and provide proof of purchase.
2. Provide Information: We may request photos, videos, or a description of the defect. This helps us assess the issue and determine if it falls under warranty coverage.
3. Return Instructions: If applicable, we will provide you with instructions for returning the defective product. Please ensure the product is securely packaged to prevent damage during shipping.

4. Repair Services

For products that are out of warranty or not covered by our warranty policy, we offer repair services at a cost. The process for repair services includes:

• Assessment: Contact us to discuss the issue. We may request details and images of the problem.
• Estimate: We will provide an estimate for the cost of repairs and any associated shipping charges.
• Authorization: Repairs will only proceed once you have authorized the estimated cost.
• Repair: We will perform the repair and notify you once it is complete. You will be responsible for the shipping costs associated with sending the repaired product back to you.

5. Limitations of Liability

Our liability under this warranty is limited to the repair or replacement of defective products as described above. We are not liable for any incidental or consequential damages arising from the use or inability to use the product.

6. Changes to the Warranty Policy

Vullow reserves the right to modify or update this Warranty and Repair Policy at any time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.

7. Contact Us

If you have any questions about our warranty or repair services, please contact us at:

Vullow

Email: support@vullow.com