Returns

Effective Date: Oct-01-2024

1. General Policy

At Vullow, we strive to ensure that our customers are satisfied with their purchases. However, to maintain the quality and integrity of our products, we have established the following stringent return policy.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

• Return Window: Returns must be requested within 7 days from the date of delivery. Returns requested after this period will not be accepted.
• Condition: Products must be unused, in their original condition, and in the original packaging. Items showing signs of use, damage, or alteration will not be accepted.
• Proof of Purchase: A valid receipt or proof of purchase must be provided to process a return. Without this documentation, returns will not be processed.

3. Non-Returnable Items

The following items are not eligible for return:

• Custom Orders: Products that are made to order or personalized.
• Sale or Clearance Items: Items purchased at a discount, sale, or clearance event.
• Digital Goods: Non-tangible items such as software, digital downloads, or subscriptions.
• Consumables: Products intended for single use or those that are consumed quickly, such as food or hygiene products.

4. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at [contact@vullow.com] with your order number and a description of the issue. You will receive a Return Merchandise Authorization (RMA) number if your request is approved.
2. Return Authorization: The RMA number must be included in the return package. Unauthorised returns or returns without an RMA number will not be processed and will be sent back to you.
3. Packaging: Pack the item securely in its original packaging, including all accessories, manuals, and any free gifts or promotional items received with the purchase.
4. Shipping: Ship the return to the address provided by our customer service team. You are responsible for all return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost or damaged returns.

5. Inspection and Processing

Upon receipt of your return, we will inspect the item to ensure it meets our return criteria. If approved:

• Refunds: Refunds will be processed to the original payment method within [Insert Number] business days. Please note that it may take additional time for the refund to appear on your account, depending on your bank or payment provider.
• Exchanges: Exchanges are subject to availability and will only be processed if the returned item meets our return criteria. If the item is not available, a refund will be issued instead.

6. Restocking Fees

A restocking fee of [Insert Percentage]% of the purchase price may apply to returned items. This fee will be deducted from the total refund amount.

7. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at [support@vullow.com] within [Insert Number] days of receipt. We will provide instructions for returning the item and arranging a replacement or refund at no additional cost to you.

8. Changes to the Return Policy

Vullow reserves the right to modify or update this Return Policy at any time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us at Vullow Products BV:

Email: support@vullow.com

Address: will be provided through email return