Projector-Software and Subscription Refund Policy

We strive to provide the best user experience and customer satisfaction. However, we understand that there may be situations where you need to cancel a purchase or request a refund. This Refund and Cancellation Policy outlines the guidelines and procedures for such cases.

Cancellation Policy

1.1. Subscriptions to our application.
Your subscription can be cancelled at any time. Upon cancellation, you will continue to have access to the product or service until the end of the current billing cycle. You will only be charged for the period you had access to our service at the rate applicable for this duration. Example: If you have a yearly subscription and cancel you will be charged the applicable price for the duration you had the subscription available at its monthly price. This means canceling a subscription after nine months of use will not result in financial compensation due to there being no price difference.

To cancel your subscription, please follow the instructions provided in your account settings or contact our customer support team at service@vullow.com

1.2. Projector-Software.
Projector-Software is one-time purchase without an expiration date and it includes an issued unlocking code that we can no-longer prevent from being used in the future. Cancellation is therfore not applicable to our projector software as they are not tied to a subscription model. However, you may be eligible for a refund as described in Section 2.

Refund Policy

2.1. Eligibility for Refund
We offer a refund within 7 days for the following cases:

a) Technical Issues: If you encounter significant technical issues or compatibility problems with our projector software that prevent its proper functioning and our support team is unable to resolve the problem within a reasonable time frame.

b) Dissatisfaction: If you are dissatisfied with our software’s features or performance and have communicated your concerns to our support team, providing constructive feedback.

c) Unauthorized Charges: If you notice unauthorized charges on your credit/debit card resulting from a purchase made on our website.

2.2. Refund Process
To request a refund, please follow these steps:

a) Contact Customer Support: Submit a refund request to our customer support team by email service@vullow.com, providing relevant details about your purchase, such as order number, date of purchase, and reason for the refund.

b) Evaluation: Our support team will evaluate your request based on the eligibility criteria mentioned in Section 2.1.

c) Refund Decision: If your request meets the eligibility criteria, we will initiate the refund process within 7 business days. The refund will be issued using the original payment method. Please note that it may take additional time for the refund to appear on your account statement, depending on your financial institution.

d) Software Deactivation: Upon refund approval, you will be required to uninstall and deactivate the software. Any further use or access to the software may result in legal consequences.

Exclusions

The following situations are not eligible for refunds:

a) Change of Mind: If you decide that you no longer want to use our software or subscription but it is functioning as intended and there are no technical issues.

b) Third-Party Products/Services: Refunds are not available for products or services provided by third-party vendors, even if they are sold through our platform. 

Paints and art materials are sold through our partners Liquitex and Colart. For purchases made through our website we operate a no quibble returns policy. If you return an item within 30 days of receipt, in perfect, unopened condition, they refund it no questions asked. Please note, they are unable to exchange products. ( https://www.liquitex.com/pages/shipping-returns ) 

For projectors and other hardware we recommend buying them for a local source and we just provide details on how to find them. Please refer to their respective refund policies.

Policy Updates

This Refund and Cancellation Policy may be updated from time to time without prior notice. The most recent version will be posted on our website, and the changes will become effective upon posting.

Please note that this policy applies only to purchases made directly from our company. If you acquired our software through a third-party retailer or distributor, please refer to their respective refund and cancellation policies.

For any questions or concerns regarding this policy, please contact our customer support team.