Refund and Cancellation Policy

At Vullow, we strive to provide the best user experience and complete customer satisfaction. However, we understand that there may be situations where you need to cancel a purchase or request a refund. This Refund and Cancellation Policy outlines the guidelines and procedures for such cases.

1. Cancellation Policy

1.1. Physical Products (Projectors, Canvases, Paints, and Accessories)

• Orders can be cancelled before shipment. If you wish to cancel, please contact our customer support team as soon as possible at support@vullow.com.

• If your order has not yet shipped, we will process the cancellation and issue a full refund.

• If your order has already shipped, you may still return it (see Refund Policy below), but shipping costs cannot be refunded.

1.2. Workshops or Events (if applicable)

• Cancellations for booked workshops or events can be made up to 7 days before the scheduled date for a full refund.

• Cancellations made later than this may not be eligible for a refund, unless otherwise agreed with our team.

2. Refund Policy

2.1. Eligibility for Refund

We accept returns and issue refunds within 30 days of receipt in the following cases:

a) Damaged or Defective Products – If your item arrives damaged, faulty, or incomplete, please contact us immediately with photos of the issue.
b) Incorrect Items – If you receive the wrong item, we will replace it or issue a refund.
c) Change of Mind – If you decide you no longer want the product, you may return it unused and unopened in its original packaging within 30 days. In this case, return shipping costs are the responsibility of the customer.

2.2. Exclusions

Refunds are not available in the following cases:

• Used or opened paints, canvases, or consumable art materials.

• Products not purchased directly from Vullow (please refer to the retailer’s policy).

• Products damaged by misuse, accident, or improper handling.

2.3. Refund Process

To request a refund:

1. Contact support@vullow.com with your order number, purchase date, and reason for return.

2. Our team will review your request and provide return shipping instructions if applicable.

3. Once we receive and inspect the returned item, we will issue a refund to your original payment method within 7 business days. Please note: banks and card providers may take additional time to process the refund.

3. Third-Party Products

• Paints & Art Materials – Paints and art materials sold through our partners Liquitex and Colart are covered by their own return policies. For purchases made through our website, we follow their no-quibble returns policy: if you return an item within 30 days of receipt, in perfect, unopened condition, it will be refunded with no questions asked.
  See: Liquitex Returns Policy.
  

4. Policy Updates

This Refund and Cancellation Policy may be updated from time to time without prior notice. The most recent version will always be posted on our website, and changes take effect immediately upon posting.

5. Contact

For any questions or concerns regarding this policy, please contact our customer support team at:
📧 support@vullow.com