Snelle & verzekerde levering
Warranty & Repair
Warranty & Repair
Effective date: October 1, 2024
1. Our warranty
At Vullow, we stand behind the quality of our products. That's why we offer a standard warranty on all our products.
Duration
3 years from the date of purchase
What is covered?
- Manufacturing defects and material defects
- Defects under normal use
- Free repair or replacement of parts (if purchased directly from Vullow)
Third-party products
For products from external suppliers, the warranty of the respective supplier applies.
2. What is not covered by warranty
The warranty does not apply to:
- Normal wear and tear
- Damage due to improper use or accidents
- Incorrect installation or maintenance
- Cosmetic damage (such as scratches or dents that do not affect functionality)
- Modifications or repairs by third parties
3. How to claim warranty
Having a problem with your product? Here's how it works:
1. Contact us
Email support@vullow.com and describe the problem
2. Provide information
- Order number or proof of purchase
- Photos or videos of the problem
3. Assessment
We will review your request and determine if it is covered by the warranty
4. Return (if necessary)
You will receive instructions on how to safely return the product
4. Repairs outside warranty
Is your product outside of warranty or not covered by the terms?
Then we offer paid repairs.
Here's how it works:
- Analysis – We examine the problem based on your explanation and images
- Quote – You will receive a price estimate for repair and shipping
- Approval – We will only start after your approval
- Repair – We repair the product and send it back
Shipping costs are at your own expense in this case.
5. Liability
Our liability is limited to the repair or replacement of the product.
We are not liable for indirect or consequential damages.
6. Changes
We may adjust this policy as needed.
The most current version is always available on our website.
7. Contact
Questions about warranty or repair?
